Tapo C320WS no connection

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Tapo C320WS no connection

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Silverwing

2023-02-09 10:30:02 - last edited 2023-02-13 07:06:07

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Registered: 2023-02-09

Tapo C320WS no connection

2023-02-09 10:30:02 - last edited 2023-02-13 07:06:07

Model: Tapo C320WS

Hardware Version:

Firmware Version:

My Tapo C320WS won't connect to my Samsung S21. I see the Wi-Fi from the camera and connect to it, in the blue screen the camera remains at the top until I get an error that a connection cannot be made. I have already removed the camera 3 times from the Wi-Fi list of the phone and everything tried again but it will not work. I already had the camera on another smartphone from the time of purchase, then pairing was very easy.

1 Accepted Solution

Silverwing

LV1

2023-02-10 18:34:53 - last edited 2023-02-13 07:06:07

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Re:Tapo C320WS no connection -Solution

2023-02-10 18:34:53 - last edited 2023-02-13 07:06:07

@Solla-topee

Thanks for the answer. In the mean time I've found the solution.There was nothing wrong with the camera or the Wi-Fi. My wife had changed the Wi-Fi password without telling me, so I couldn't get any further than the camera's Wi-Fi.

Recommended Solution

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Solla-topee

2023-02-10 09:40:06

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Re:Tapo C320WS no connection

2023-02-10 09:40:06

Hello @Silverwing

Thank you for the inquiry.

May I know were you able to connect the camera to a common Wi-Fi from AP or router and see if that works.

If you'd like to connect to a mobile Hotspot Wifi, please confirm its 2.4Ghz Wifi signal, Wifi channels among 1-11 are recommended, Samsung phone may use 5Ghz channel.

You may use a Wifi analyzer app to from a different phone to check what is the Wifi band and wifi channel the Samsung phone is broadcasting.

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