Motion tracking stopped working
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera no longer tracks the subject after firmware update. Camera now moves towards subject but quickly returns to the home position. Was working fine until update. Sent original camera back and got a new one with the same result worked okay until it automatically updated the firmware now doesn't track motion.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Technical Support have located an issue and a new firmware update is coming soon that will hopefully resolve the tracking malfunction.
- Copy Link
- Report Inappropriate Content
Here is an update regarding the problem reported on this thread.
This Article Applies to:
Tapo C500 (EU/US) 1.0 Firmware 1.0.2
Description:
If you encounter the following issues while using the motion tracking feature on Tapo C500 1.0 FW 1.0.2, kindly refer to the Solution here.
1. The camera can't track motions vertically.
2. Camera returns to the home position in the middle of motion tracking when the motion stops temporarily (like 2 seconds).
Solution:
The issue has been resolved in firmware version 1.0.3, which was released on 04/18/2023.
Kindly update the firmware on your device to this version and retest the Motion Tracking feature.
- Copy Link
- Report Inappropriate Content
Thank you for the feedback. Can you actively trigger the tracking function (both horizontal and vertical directions) to test whether the camera will automatically stop tracking in scenes where people are still moving on the screen?
How about other functions of the pan&tilt feature, are they function properly? E.g. Mark position, manual control.
- Copy Link
- Report Inappropriate Content
Wayne-TP wrote
Thank you for the feedback. Can you actively trigger the tracking function (both horizontal and vertical directions) to test whether the camera will automatically stop tracking in scenes where people are still moving on the screen?
How about other functions of the pan&tilt feature, are they function properly? E.g. Mark position, manual control.
The camera does trigger the tracking function but it only tracks in the horizontal plane.
This means it quickly looses the subject.It will track when there is movement but as soon as movement stops it returns to the home position. The camera can manually be panned in all directions and the mark feature is working fine. The camera tracked in all directions until I updated to firmware version 1.0.2. I got the camera replaced but the same thing happened with the new camera. I have videos of before and after the firmware update if this helps.
- Copy Link
- Report Inappropriate Content
Thank you for the reply. The tech team was made aware of your issue and will investigate it as a high priority. If the problem is related to the firmware, a new one will be released soon to resolve it. You may keep an eye on your device's firmware update.
In the meantime, to better assist with this case, the team will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.
- Copy Link
- Report Inappropriate Content
Ich habe heute die Tapo C500 in Betrieb genommen. Ich habe das gleiche Problem. Die Kamera schwenkt nur left and right, aber nicht up and down.
und die Kamera geht zu schnell in die ausgangsposition zurück.
- Copy Link
- Report Inappropriate Content
Technical Support have located an issue and a new firmware update is coming soon that will hopefully resolve the tracking malfunction.
- Copy Link
- Report Inappropriate Content
The team has located the problem and a new firmware will be released soon. Please keep an eye on the device firmware update.
- Copy Link
- Report Inappropriate Content
@Wayne-TP Hello,
today there was an Update to 1.0.3
I installed it now. Everything is ok.
You did a Great Job 👍😉
Many thank´s to the Team
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Here is an update regarding the problem reported on this thread.
This Article Applies to:
Tapo C500 (EU/US) 1.0 Firmware 1.0.2
Description:
If you encounter the following issues while using the motion tracking feature on Tapo C500 1.0 FW 1.0.2, kindly refer to the Solution here.
1. The camera can't track motions vertically.
2. Camera returns to the home position in the middle of motion tracking when the motion stops temporarily (like 2 seconds).
Solution:
The issue has been resolved in firmware version 1.0.3, which was released on 04/18/2023.
Kindly update the firmware on your device to this version and retest the Motion Tracking feature.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1019
Replies: 9
Voters 0
No one has voted for it yet.