Tapo C500, C310 ... micro SD card issues

Tapo C500, C310 ... micro SD card issues

21 Reply
Re:Tapo C500, C310 ... micro SD card issues
2024-06-12 10:06:22

  @Summer_S Hi, do you use the same account to access from multiple devices (smartphones)?

I apologize for the bad English...

  0  
  0  
#12
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-06-13 06:54:23

  @AlBaVoz Not sure why you need this information... Usually, I access my camera via the Tapo app from the same phone.

  0  
  0  
#13
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-04 13:04:37 - last edited 2024-07-04 14:09:04

I just upgraded my C500 to the latest 1.14 firmware and suddenly I am experiencing the same issues. The SD card suddenly stopped working, and when I reformat it I get an error message stating that the microSD card has an abnormal size.

 

The card is a "Kingston Canvas Select Plus microSD 128GB" bought from a very reputable store. Both camera and card are less than 3 months old.

  0  
  0  
#14
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-05 10:21:16

  @AlBaVoz 

Hi,
You can manage the Tapo camera from different phones if you log in to the Tapo app with the account the camera is bound to. (Note: a camera can only bind to one TP-Link account.) 
Best Regards

  0  
  0  
#15
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-06 23:26:51

  @terjew 

terjew wrote

I just upgraded my C500 to the latest 1.14 firmware and suddenly I am experiencing the same issues. The SD card suddenly stopped working, and when I reformat it I get an error message stating that the microSD card has an abnormal size.

 

The card is a "Kingston Canvas Select Plus microSD 128GB" bought from a very reputable store. Both camera and card are less than 3 months old.

 

I have exactly the same issue with my C500's, new 1.14 firmware and the "Kingston Canvas Select Plus Micro SD XC I V10 128GB" which were bought due to being on the TP-Link recommended list.

 

Can someone from  TP-Link please respond as I (and I guess manner others) are spending many hours trying many things to solve this but to no avail !

 

Many thanks,

Alex.

 

 

  0  
  0  
#16
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-08 10:20:19

  @Alex_757   @terjew 

Hi,
We're sorry to hear about your experience. It is recommended to contact the local TP-Link support team for further assistance. We have recorded this feedback and reported it to the R&D team for analysis. If any factors that could be contributing to this issue are identified, we'll share an update in the community in time.
Best Regards

  0  
  0  
#17
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-08 20:40:15
Thanks for your prompt reply. I shall contact my country specific team as you suggest.
  0  
  0  
#18
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-07-13 12:21:15

  @dmerdan Well at least I know that I'm not the only one! I spent $45 on a new sd card - tapo will not recognize the card. This is the second sd card I've purchased. So frustrating! I've just sent an email to tapo - I'll put a message if they can fix it

  0  
  0  
#19
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-09-13 22:50:00

  @dmerdan same issue over here. I'll email support but if anyone has found a solution (a card that actually works) I'd appreciate the tip. 

  1  
  1  
#20
Options
Re:Tapo C500, C310 ... micro SD card issues
2024-09-20 14:24:39

  @dmerdan Buen día.

¿Alguna solución al respecto? Esto es una falla de la Tapo c500, le pasa a todos y con cualquier tarjeta(sea recomendada da por TPlink o no)

Necesitamos una solución integral al respecto, ya que se considera una falla de fábrica.

  0  
  0  
#21
Options
Related Articles