One C420 camera not able to connect to H200 hub

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One C420 camera not able to connect to H200 hub

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One C420 camera not able to connect to H200 hub
One C420 camera not able to connect to H200 hub
2024-03-06 08:56:49 - last edited 2024-03-15 03:53:53
Model: Tapo C420S2  
Hardware Version:
Firmware Version:

Hello I've bought two sets of C420s2. 

 

  • Connecting the H200
    • I've connected the H200 to the internet via the RJ45 cable.
    • After adding it to the app it did a firmware update
    • Hub seems to work perfect

 

  • I was able to connect Camera 1 to the Hub.
    • This one also did a firmware update.
    • The camera works perfect. 

 

  • Next I tried to connect the camera 2 from set 1.
    • The hub does see the camera (correct mac address).
    • The hub starts blinking green and the camera also goes into syncing mode. (from red-green to a blinking green light).
    • But after a while the app gives the message that it couldn't make a connection. 

 

  • Next I tried to connect camera 3 (camera 1 of the 2nd set)
    • The Hub connected and synced with the camera
    • It did NOT do a firmware update
    • The camera seems to work perfect

 

  • Again tried the previous camera 2 (2nd from set 1)
    • again not able to connect
    • removed accu
    • did the reset with the interna reset button untii it quickly started blinking
    • Removed power from hub
    • disconnected rj45
    • powered on the hub
    • connected to the internet again with the rj45
    • tried to connect the camera again... 
    • no success

 

  • Connected camera 4 (2nd camera of set 2)
    • directly connected
    • updated firmware
    • works correct

 

So it seems one of the four camera's has issues. Can you help me further? 

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#1
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1 Accepted Solution
Re:One C420 camera not able to connect to H200 hub-Solution
2024-03-07 09:52:22 - last edited 2024-03-15 03:53:53

  @Herre 

Hi, 
You can refer to the instructions below to troubleshoot.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Please let me know if you have sent us the log file of the Tapo H200.

 

Best Regards

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Re:One C420 camera not able to connect to H200 hub
2024-03-06 09:12:37
Additionally I completely reset the hub and reconnected all camera's again... but stil that one camera will NOT connect
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Re:One C420 camera not able to connect to H200 hub
2024-03-06 09:19:41
I've also tried to connect the issue camera to the second H200 hub I have. Again NOT able to connect.
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#3
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Re:One C420 camera not able to connect to H200 hub-Solution
2024-03-07 09:52:22 - last edited 2024-03-15 03:53:53

  @Herre 

Hi, 
You can refer to the instructions below to troubleshoot.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Please let me know if you have sent us the log file of the Tapo H200.

 

Best Regards

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#4
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