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Troubleshooting What can I do if the battery-powered cameras fail to pair with the Tapo H200?

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Troubleshooting What can I do if the battery-powered cameras fail to pair with the Tapo H200?

TroubleshootingWhat can I do if the battery-powered cameras fail to pair with the Tapo H200?
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-01-20 10:14:17 - last edited Thursday
Tags: #Installation #Official #Highlighted Thread

This Article Applies to:

Tapo C420
Tapo C400
Tapo D230


Phenomenon Description:

The Tapo hub H200 is working fine, but an error message "Connection Failed" appears in the Tapo app when adding the above cameras to the hub.

 


Troubleshooting:

1. Ensure the camera/doorbell and hub have the same region code. 
You can check the labels on the hub and camera for it. If they don’t have the same region code, they can’t work together. Please avoid purchasing the camera/doorbell and hub separately from different countries. We recommend buying a kit that includes both the camera/doorbell and the hub together.

 

2. Please uninstall the Tapo app on your phone and go to Google Play (Android phone) or App Store (iPhone) to download and install the latest Tapo app.

 

3. Check the LED on the Tapo H200, and ensure it has a solid green light, which means it’s configured successfully. 

If your Tapo H200 is not configured successfully, refer to the instructions below to troubleshoot.

Troubleshooting: What to do If Fail to Configure Tapo H200 Hub


4. Check the LED on the battery-powered camera; if the LED is not flashing green and red, reset it first.
How to reset my Tapo camera?

5. Reboot the Tapo H200, move the camera close to the hub, and reconfigure the camera.


6. Place C420 and H200 in another location for configuration if the problem remains to avoid possible wireless interference in the original location.
 

Next Steps for Investigation

If the camera still fails to pair with the hub, we recommend sending an email to the forum support team with the following information for further assistance.

 

>> For users from the United States, send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
>> For users from other countries and regions, send the email to support.forum@tp-link.com.

 

Subject: [Forum Escalation][ID 651748] Tapo battery-powered cameras fail to pair with the Tapo H200
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/en/smart-home/forum/edit/topic/651748, and the link to your original post
Model&Version: [User Provided]
Description: [User Provided]
  1. A brief description of the phenomenon you experience.
  2. List the troubleshooting you did.
  3. Check the LED status on the Tapo H200 and the camera when you see the error message.
  4. Confirm whether the problem occurs when starting to use the camera. Or did the camera work before?
  5. Send us the MAC addresses of the Tapo H200 and the camera.

 

Related Articles:

Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
2K Tapo Wire-Free Camera System Tapo C420S2 Being Released
Tapo D230S1--Tapo Smart Battery Video Doorbell Being Released
 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#1
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20 Reply
Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-05-02 19:06:59

I bought a reconditioned set of two Tapo C420 cameras and hub.

 

One of the cameras pairs successfully and the other doesn't.

 

When using the app and selecting the camera and the hub:

The one that won't pair flashes red and green

The hub flashes green

The camera flashes green

The camera says "connected successfully then starts to flash red and green

The hub continues to flash green

The apps says try again

 

I have rebooted the hub

I have restarted the camera

I have pressed the sync button on the camera

I have set the hub log file to on, but there are no events shown

 

Please help

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#2
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-05-08 09:32:16

  @Ricamiller 

Hi,
How many Tapo hubs do you have? 
Please try to factory reset the problematic Tapo C420, configure it again, ensure you have selected the correct hub when configuring it, then check if you can set it up successfully.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#3
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-06-21 08:00:06

  @Solla-topee 

 

Hi, having the same issue, H200 is connected to WiFi no problem. D230 stopped working as lost pair with the hub. Tried all resets already. 

 

When I am pairing them again, both LED on D230 changes from green/red to flashing green so D230 receives communication from the H200 but never pairs. D230 reverts to red/green flashing. 

 

Saying that, yesterday D230 acted differently before I took the battery out and left overnight. Before that when resetting D230 red LED would keep flashing rapidly all the time until further resetting. When pairing it would green flash but when unable to connect message popped up it would keep green flashing further. Today it goes to red/green from green very quickly quickly when pairing before error message pops up. 

 

Was working fine for a year and stopped.

 

I've sent a log over the feedback. 

 

Can you advise please. Thanks

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#4
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-06-24 11:48:02

  @D230Issue 

Hi,
Your case is handled by the tech team now and the ticket ID is TAID2406002666, please feel free to reply to the email from our tech team if you need further help.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#5
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-17 14:31:07

1. The LED status on the Tapo H200 and the camera when you see the error message.

Hub: Green Camera: flashing green


2. Send us the MAC address of the Tapo H200 & camera and your TP-Link ID via a private message.

In the feedback


3. Confirm whether the problem occurs when starting to use the camera. Or did the camera work before?

It did work


4. Send us the log file of the Tapo H200 for better troubleshooting, and below are the steps to collect the log. (Note: Please let us know if you have sent the log file.)

Sent

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#6
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-17 14:36:56

  @Bearen 

 

Hi, just to give heads up, the technical team done all they could helping with my issue I but had to bring the hub and the camera back to retailer for a replacement eventually.

 

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#7
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-18 07:16:18

  @Bearen 

Hi,
Thank you for the information provided. It seems your doorbell camera is working fine. It would be highly appreciated if you could share your solution.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#8
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-18 07:27:07

  @Solla-topee 

It doesn't work now. It worked in the beginning but suddenly stopped working.

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#9
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-19 06:01:38

  @Bearen 

Hi，
You can try the following steps:
1. Press and hold the reset button on the doorbell camera for 10 seconds to reset it, and ensure the LED is flashing green and red before you configure it.

2. Move the doorbell camera close to the hub, and press the SYNC button to let it blink green.

3. Then press the H200's SYNC button to let it blink green.

4. Press the D230's SYNC button again to see if it can work.

5. If the D230 can pair successfully with the green LED, go to the Tapo app>Me > Firmware Update page to update the firmware of the doorbell camera.

6. Test if the doorbell camera will work fine. 

 

The tech team has received your app feedback and the ticket ID is TAID2407002251, they will contact you via email, and you can reply to them if you need further assistance.


Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#10
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Re:What can I do if the battery-powered cameras fail to pair with the Tapo H200?
2024-07-22 04:26:22

  @Solla-topee Dosn't work. When I reset the camera the red light never stop flashing.

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