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C420 not recording to cloud

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C420 not recording to cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Rich1503

2024-03-24 08:39:05 - last edited 2024-03-28 03:42:06

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C420 not recording to cloud

2024-03-24 08:39:05 - last edited 2024-03-28 03:42:06

Tags: #Tapo Care

Model: Tapo C420S2

Hardware Version: V1

Firmware Version: 1.2.16

I have just installed one of my 2 c420 cameras and I have noticed that it is recording to the memory card in the hub but not recording to the cloud. I have an active tapo care subscription and I have selected the camera in the subscription but no recordings are saved onto the cloud.

1 Accepted Solution

Solla-topee

2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

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Re:C420 not recording to cloud-Solution

2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

@Rich1503

Hi,
You can refer to the instructions below to troubleshoot the cloud video recordings issue.
Troubleshooting for cloud video recordings of Tapo Camera

Please help confirm the following information if the problem remains.
1. The MAC address of the Tapo camera & TP-Link ID. You can send them to me(Solla-topee) via a private message.
2. The troubleshooting results of the above steps.
3. The time and date without cloud video clips.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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1 Reply

Solla-topee

2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:C420 not recording to cloud-Solution

2024-03-25 09:49:54 - last edited 2024-03-28 03:42:06

@Rich1503

Hi,
You can refer to the instructions below to troubleshoot the cloud video recordings issue.
Troubleshooting for cloud video recordings of Tapo Camera

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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C420 not recording to cloud

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