This Article Applies To

Tapo D230

Tapo D130

The TP-Link/Tapo account that is linked to Alexa

Phenomenon Description

When the Tapo doorbell links with Alexa and has the "Doorbell Press Notification" enabled, you may experience the following issues with the Tapo App.

1. When someone rings the doorbell, cannot pickup the doorbell ring call and an error message "line busy" appears.

2. Unable to use Tapo doorbell's Talk or Voice Call feature, displaying an error "Unable to connect. Please try again later."

Solution

Disable "Doorbell Press Notification" in the Alexa App. 

If you want to keep using the "Doorbell Press Notification" feature, our developer has managed to provide a beta firmware to address this issue.

To apply the beta firmware, send a private message to @Wayne-TP  with the following information.

1. Mac address of the Tapo doorbell and the Tapo H200 hub. 

2. Brief description of the problem

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!

(2) How to update the firmware of the Tapo devices on the Tapo App

(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.