Image quality decreased after recent firmware update
After the recent firmware update to 1.0.11, the image quality of my C225 has decreased considerably. Especially at night the image is darker and less clear than the image it used to produce before the firmware update.
I attached pictures demonstrating the quality difference from before and after the update.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
On the Tapo app > Camera's Device Settings > Video & Display page, try to disable the HDR feature if it's turned on, and then check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
1. On the Tapo app > camera's Device Settings > Video & Display >Video Quality page, have you selected the highest resolution option?
2. On the camera's Live View page, you can tap the camera icon to take a picture of this page, and then the picture will be saved to your phone's Gallery usually. Please check the picture detail info on your phone and check if it has the correct resolution.
Best Regards
- Copy Link
- Report Inappropriate Content
I have set the image quality to 2K QHD (it was 720P). I will test tonight if this worked and will let you know.
Thanks
- Copy Link
- Report Inappropriate Content
I increased the resolution as you said to 2k. I made sure the resolution is correct by checking the screenshot.
Unfortunately the quality of the image hasn't improved. See example attached.
Can you please suggest the next steps?
Can I restore the firmware to the previous version?
- Copy Link
- Report Inappropriate Content
I have the very same issue with the 1.0.11 firmware with C225 v2 camera. Image quality in both 2K and 720p mode decreased just like in Lorenzo's images.
- Copy Link
- Report Inappropriate Content
Hi,
On the Tapo app > Camera's Device Settings > Video & Display page, try to disable the HDR feature if it's turned on, and then check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
Disabling HDR was the solution for my issue. The image quality is back to how it was.
Thanks a lot for your quick assistance. Much appreciated.
- Copy Link
- Report Inappropriate Content
@Lorenzo_M Glad to hear your case is solved!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 371
Replies: 7
Voters 0
No one has voted for it yet.