C500 not working

C500 not working

C500 not working
C500 not working
2025-05-12 22:01:03 - last edited Monday
Model: Tapo C500  
Hardware Version:
Firmware Version:

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

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Re:C500 not working -Solution
2025-05-13 08:48:04 - last edited Monday

  @Punko1955 

 

What's the led status of your camera?

 

For Tapo C500, the solid amber light means the camera is not connected to cloud -- remote control failure, but it is still manageable in the local network. If the camera led blinks red slowly, that means the camera is not connected to wifi, device's local control is not possible in this case.

 

Check the corresponding suggestions here for troubleshooting based on the condition your camera: Cannot use the Tapo app to control my smart devices

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C500 not working -Solution
2025-05-13 08:48:04 - last edited Monday

  @Punko1955 

 

What's the led status of your camera?

 

For Tapo C500, the solid amber light means the camera is not connected to cloud -- remote control failure, but it is still manageable in the local network. If the camera led blinks red slowly, that means the camera is not connected to wifi, device's local control is not possible in this case.

 

Check the corresponding suggestions here for troubleshooting based on the condition your camera: Cannot use the Tapo app to control my smart devices

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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