Hello, I purchased the Tapo TC72 camera a few hours ago. I plugged it on to start the configuration, but when plugged on, the led stays red, and after a few seconds starts blinking red rapidly. I haven't been able to find the camera's wifi network, and the fast red blinking persists for many minutes until I unplug it. It never reaches the red and green blinking, as the app says it should. Is this normal?
Hello,
Welcome to the community, and thank you for providing a detailed description of what you’re experiencing with your TC72.
Under normal circumstances, after powering on, the camera should enter pairing mode, indicated by the LED flashing red and green alternately.
At this stage, we kindly recommend the following:
1. Please disconnect the camera from power, wait about 30 seconds, then reconnect it.
2. After powering it back on, allow the camera up to 3 minutes to fully initialize. During this time, please observe whether the LED status changes to the red and green alternating pattern.
If the LED still does not change after waiting, we suggest attempting a factory reset again, following the official reset guidance carefully to ensure the button is pressed and held correctly while the camera is powered on: How to Factory Reset Your Tapo Camera: Two Methods
If nothing of the above helps resolve the abnormal or unexpected behavior, we recommend reaching out to the local tech support, so they can work with you in looking into this further: https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
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