Motion Tracking not working properly

Motion Tracking not working properly

Motion Tracking not working properly
Motion Tracking not working properly
Yesterday - last edited 7 hours ago
Model: Tapo C545D  
Hardware Version: V1
Firmware Version: 1.15

Hi there, 

my friend gets a notification that there is an animal but the camera does not follow its movement in dark night. Is it a common error or is this known?

Doesn't it work properly at night?

 

Thanks in advance

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#1
1 Reply
Re:Motion Tracking not working properly
5 hours ago

  @mase1982 

Hello,

Thank you for your post.

If motion tracking is not working properly, follow the steps below based on your situation.
    1. Ensure Motion Tracking/Auto Tracking is enabled. If tracking is set for specific activities, other movements won't trigger it.
    2. Position the camera at least 15° above the vertical direction for optimal tracking.
    3. Mount to the side. Side-mounted cameras detect crossing movement more effectively.
    4. Avoid installing behind glass to prevent infrared reflection and blurry images, especially in nighttime scenes.
    5. Increase Detection Sensitivity in camera settings if tracking isn't responsive enough. For troubleshooting detection issues, refer to this FAQ: Detection is not working on Tapo/Kasa Camera
    6. Update firmware on Tapo APP > Me > Firmware Upgrade page for potential performance improvements.
    For more details, please visit: How to improve the motion tracking effect of my camera

 

 If the problem persists, to help us investigate further, could you please provide some video recordings showing the issue where tracking does not work at night? This will help our team better analyze the behavior.

 

Best Regards.

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#2

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