@NeilM I sent this to you already, but wanted to add this to the thread here: I finally got a chance to work on this. The good news is that I was successful - although it was not straightforward...

@GRL Thank you for responding. Your story mirrors mine, except for the success at the end. It's good to know that I'm not alone with this issue. The engineers are currently trying to replicate my...

@lflorack I've received a notification that a ticket has been created and I've responded to Neil with his request for a backup file of my system's config. I haven't had an opportunity to try updating...

@Vincent-TP Do you have any additional suggestions?

@lflorack Do you have any additional suggestions?

@lflorack >> How do you access the OC200 when updating the firmware, locally or via cloud access? As I stated in my post, I attempted to upgrade the OC200 firmware both via the pop-up on my OC200...