Hi @TP-Link Thank you for your reply. I tried another SIM from my phone and that did not work. I also took the original SIM and put that in an old Huawei Mifi device I had and the SIM is working in...

Dear @TP-Link Thank you so much for your reply and your help. Tried the steps you mentioned but still it is not working It just gives me the fail message. Here is the log from the log button...

Dear @TP-Link I tried but it doesnt seem to connect to the device via USB. The read me says the device must be powered OFF when I connect to the USB. Is that correct? Thank you

@TP-Link thank you for your reply I bought the device in end like December 2019 or January 2020. Unfortunately due to COVID, it did not get used much. Also I noticed the sticker on the device says...

Hi @TPSpark Did you manage to get past this issue? I am having the same problem

Just noticed something. Although the back of the device shows me V1.1 the Mifi app reports it as V1 ? Additionally, I am unable to search for Carrier manually?