It has been months since I posted about this issue and this still hasn't been fixed. I did receive a email from someone at the tech team but that has been not helpfull at all. The only thing you guys...

@Solla-topee Hi, Yes both our phones are logged in with the same account as my dad's. I already came across that link you shared but all our settings are correct as I already stated above.

Hi, We recently got the tapo d230s1 doorbell set along with the corresponding hub. After installing everything seems to work fine except for the notifications. Even though we all own the same phone...