Hi,

We recently got the tapo d230s1 doorbell set along with the corresponding hub. After installing everything seems to work fine except for the notifications. Even though we all own the same phone (samsung a54) only my dad gets a live notification when someone rings the doorbell. His phone gets a pop up notification and starts ringing to alert him that there is someone at the door. He then can choose to deny the "call" or pick it up an talk live to the person at the door.

My mom and I don't get any notification even though all our phones are connected to the doorbell (and hub) and also all our notifications are turned on. If I open the app and click the doorbell I also can see the live footage from the doorbellcamera. BUT the only way to find out there was someone at the door is by first opening the app and clicking the bell icon. It will then say that there has been someone at the door. However we don't get any live notification which makes this doorbell at the moment pretty useless because if my dad is not at home we don't get notified at all (apart from the chime in the hub).

Has anyone experienced the same and moreso does anyone know a solution/fix for this problem?