D230 Doorbell detects motion outside zone
My D230 Doorbell detects motion outside green green, I.e when someone walks past or a bus go's past. People detection doesn't work for me, far to sensitive.
Attached screen grabs of setup and zone
this is something my ring doorbell didn't do.
"@Wayne-TP"
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I have same question with D230S1.
In my case, I observed people out of green zone not triggering notification, but vehicles does.
Please advise, thanks.
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Hi,
1. What's the Wake-up Sensitivity?
2. Please share a video showing that the person/bus movement out of the activity zone triggers the doorbell's motion detection feature to work.
Best Regards
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Hi,
Please help confirm the following information for the reported case.
1. Ensure the camera, hub, and the Tapo app are up to date.
2. Send me the pictures of the doorbell's Detection page and Motion Detection page.
3. Confirm the Wake-up Sensitivity.
4. Send me a video showing the reported problem.
Best Regards
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1. The Door Bell Sensitivity is 7
2.
https://share.icloud.com/photos/02a9aWZpmWDzhT8bBQlA8BLfQ
https://share.icloud.com/photos/0f2LWgvT5_IEc5lx9RSi0BTiw
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Hi,
Thank you for the information provided. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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Thanks for the follow up.
I have disabled activity zone and re-enabled it, the issue seems gone.
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@Nickrno77 just to let you know I'm in touch with support, they updated the FW which gave me custom zones for people, cars etc. unfortunately I'm still getting movement notifications still outside the zones. If I turn the sensitivity down people coming to the door (not ringing) don't get picked up. Hopefully TP-Link support can fix this.
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Hi,
Thanks for the updates. It's recommended to update your test results to the tech team via email for further analysis, and they will continue to troubleshooting the case.
Best Regards
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