@SamHutton7 Hi, I would like to forward your case to the senior engineers, and please confirm you can get an email from us. At the same, is your connection type, PPPoE over Virgin Media? And please...

@shtoki777 Hi, there are some suggestions for you: 1. reset the network settings on the IOS devices. 2. turn off the Mesh technology on the Deco APP for IOS devices. --there are detailed steps on...

@Prashant_Mi Hi, I would suggest you could hold on for a while before downgrading the firmware. It would be highly appreciated that you could help me check some details: 1. Do you still remember the...

@sRnX Hi, welcome to the community. As for your case, could you please help me check some details: 1. is the Deco M4 working under access point mode, not wireless router? 2. As for the network...

@Bruj Hi, I happen to see that you are on firmware 1.4.3. And the firmware 1.5.2 build 20210916 has added a new feature “network optimization” which would help optimize the signal source selection....

@SamHutton7 Hi, welcome to the community. Could you please help me get more details: 1. May I know who is your internet service provider? 2. will any Deco turn red when the connection dropped out? 3....