@RiccardoB Thank you very much. As for the system log, please go to Advanced>system tools>system log and save the log. I have forwarded your case to the senior engineers # TKID211114537 and did you...

@Boyet Hi, I see that the Deco X20 kit is online again. And I guess you have fixed your issue already? If not, there are some suggestions: 1. Delete all the invalid old network names first on the...

@Forklift Hi, is the network topology like: ISP---main Deco M5----<wired>--2nd M5----<wired>3rd M5 Normally, the wired Ethernet connection would not cause a huge speed loss. Have you tried to change...

@Lexivienna Hi, did you check the private message? Please let me know whether the firmware worked or not. Thank you very much.

@JavierC Thank you for getting back to me. I have forwarded your case to the senior engineers and please check the email for further assistance. It would be highly appreciated to update here when the...

@Joaquin102 Hi, it is suggested you could try to install the beta firmware here: [Solution] Wireless clients and Satellite Deco fail to connect to Main Deco under Spectrum / Starhub Please let me...