@BKvamme Hi, have you tried to hold the reset pinhole for 1s? Is this the first time to add this M5 into the M9 mesh? For detailed instruction, please have a look at this link: Adding an additional...

@Xijinping Hi, Normally, changing the wireless name would not mess up the wireless speed. Please confirm you are still on the 5ghz and if possible, put this computer into a higher priority. And Did...

@JLyfo Hi, I have sent you a private message, and did you see that? Have you tried to change the DNS server on the Deco: Please also turn off the Mesh Technology on the Deco for these devices to have...

@StuZA Hi, could you please send me the MAC address of your Deco E4 v2? It seemed like there has been no new firmware released for V2 and I might need to check whether the factory version has been...

@JLyfo Hi, Sorry for the delay. Here are some suggestions: 1. change the network security to WPA2-PSK(AES). 2. turn off the 5ghz on the main network temporarily. If they are still unable to connect,...

@StuZA Hi, the hardware version of your Deco E4 is V2, right? Since now there is only firmware V1 on most of the websites, no firmware for V2 has been uploaded yet. If you are on V1, you could upload...