@sdsds Hi, please hold on for a moment and let me confirm with the senior engineers. Thank you.

@Marshall_mhr2 Hi, How long have you had the modem? I think it might need to be replaced.

@gazzasma Thanks for the correction. Then we might have one more issue waiting for the assistance of the engineers.

@Mizuka Hi, some models are customized for the local service providers so their firmware is not like the generic one released on the official websites. I am afraid Archer VR1200 would be one of them....

@Pier31 Hi, I did see a few months ago, a new firmware has been released: TD-W9970(EU)_V4_210220 Did you notice this issue just after this firmware upgrade? By the way, I am not quite sure what you...

@Stefano________ Thanks for the update. Your case has been forwarded to the senior engineers already for further assistance and please have a check of your email box.