@silona Hi, I checked from the cloud server using your forum account and there is no device under your email. So I guess you might confuse the two email addresses. Would you mind sending me the MAC...

@Farhan_labib Hi, if you are from Bangladesh, please try to contact the local support team and they could help you update the correct customized firmware....

@Mickeys112 Hi, nice to see you again, and please refer to this link to get the suggestions: https://community.tp-link.com/en/home/forum/topic/272722

@Mickeys112 Hi, Thanks for your feedback. Have you checked whether the mobile phone and laptop are connected to the 2.4ghz or 5ghz? And please refer to the following suggestions: 1. turn off the...

@CorJoh67 Hi, May I know who is your internet service provider? ‘Getting random shutdowns on Ethernet backhaul units and main unit as well, did you mean the Deco would suddenly power off, then power...

@melioodafu Hi, could you please send me a private message about your TP-Link ID as well as the MAC address of your main Deco? By the way, May I know how is your internet service provider? I used to...