@dis69 Hi, let me confirm the following information before escalating your case to our senior engineer: 1. When using BE800 only(all Deco units disconnected), speed is normal, but internet drops...

@Marek303 Hi, do you mean settings up bedtime as 24H will cause the device having internet all the time, nothing blocked? We've tested on our end and the issue cannot be reproduced actually. By the...

@Jene Hi, please check network type on Advanced > Status page to see if it works on 4G LTE or WCDMA which is 3G, you could also try selecting Network Mode 4G only on Advanced > Network > Internet...

@ArmanCapybara Hi, the device never connects to the cloud successfully, right? will a reboot or factory reset solve the problem temporily? If possible, please try a different SIM card to see if the...

@Bussiere Hi, since ping works fine when SFI Firewall is enabled, we could confirm that the VPN traffic is not blocked by the SPI Firewall. Actually we've run similar tests on our end with other...

@Jene There is no need to update ISP file version for you now as it is newer than the ISP version of the latest firmware.