@Owieyo Hi, welcome to the community. It is suggested to refer to the following suggestions: Unable to connect to the Internet Thank you very much and best regards.

@Giovanni31 Hi, Are you able to access the owner's email account since switching the email address needs to input the password of the owner's account? How to change the owner account on Deco APP...

@HustiUK Hi, It will work but please make sure the Deco has been set into "Access Point" mode: How to set up Deco to work in Access Point mode And more details about Ethernet Backhaul, please refer...

@rbogdani Hi, did you sign into the same email account as the previous mobile phone? It is suggested to refer to Paint Your Home in Wi-Fi/ Let's begin on the Deco APP for more suggestions. Best...

@Palanca Hi, welcome to the community. Can I have the hardware version of your Deco M4? For Deco M4_v2, It is suggested to install the beta firmware here which supports setting connection preference:...

@jlopez94 Hi, Thank you very much for the feedback. Did it help to change the IPV4 DNS server to 8.8.8.8/8.8.4.4: How to change DNS server settings on my Deco I notice your current firmware is 1.4.5...