@Kostas_K Thank you very much for the APP log. It has been escalated to the senior engineers for further assistance. Please check the email later for more suggestions. Best regards.

@Bigbillyjobob Hi, welcome to the community. Is the IPV4 address(on the Deco APP>More>Internet Connection>IPV4) on the Deco also the same as your current public IP address? By the way, the latest...

@VikramMann Hi, thanks for the feedback. Can you share a video clip of "I can’t sign out of Find My iPhone to remove the Advanced KidShield profile I installed from my iMac," or would there be any...

@kleblanc Hi, thank you very much for the feedback. Usually, if you check the system log, it would record something like"br-wan down" when the main Deco turned red. "Looking in the app or on the web...

@Ray7745909 Hi, thank you very much for the feedback. Did this Deco also turn to flashing green when the Deco APP reported "offline"? Or did it stay on solid green all the time? Please also help me...

@Mylokon Hi, welcome to the community. Have you tried changing to a new Ethernet cable to connect the main Deco to the ISP modem? What is the Operation Mode under Deco App>More>Advanced, "Access...