@wsantos1993 Hi, welcome to the community. Can I have the firmware version of the Deco X50? How about the model numbers of the Tapo cameras? Are the cameras connected to the IOT network, or the Main...

@bhua14 Hi, welcome to the community. May I know your internet service provider? Can I have the IPV4 subnet mask under Deco App>More>Internet Connection>IPV4? Please also send me a screenshot of the...

@Jackdm Hi, thanks for the quick reply. "just letting you know that I received this same error on the previous firmware. " -Did you refer to the current official version 1.2.10 Build 20241105 Rel....

@jeytee Hi, thanks for the message. If the device can't get into Fastboot mode, it is suggested to contact the local technical support for further assistance:...

@WeylandYutani Hi, thank you very much for the logs and pictures. From the time stamp on the attached pictures, it seems like the Network security features are enabled even with an error. I wonder...

@Jackdm Hi, nice to see you again. Did you receive my message? It is because the 1.3.1 beta firmware hasn't been officially released, and the beta version doesn't support linking to the HomeShield...