@Johan_1 Hi, welcome to the community. Were you having the same issue on different mobile devices when connecting to Deco WiFi? Have you also tried changing the IPV4 DNS to 8.8.8.8/8.8.4.4 to see...

@Warren_M Hi, thanks for the update. Did the issue start recently? May I know your internet service provider? -Is there also an ISP-provided router in front of the main Deco XE75? It is also...

@Warren_M Hi, welcome to the community。 Have you subscribed to any HomeShield services, such as "Advanced Parental Control" and "Security+"? -If yes, it is also recommended to temporarily disable...

@Jimy123 Hi, welcome to the community. Is the current firmware Deco X20(EU) 4.0-1.7.1 Build 25080612 Rel. 70421? Could you please refer to this link to help me submit the Deco App log: How to submit...

@moraphi Hi, thank you very much for getting back to me. Is the community registration email also the same email ID used to set up your Deco? The Deco App feedback will be submitted via your Deco...

@dkmats Hi, Deco M4_V4 has no 1.7.0 firmware version. The only 1.7.0 Build 20250228 Rel. 64570 is for Deco M4_V1.0/2.0. Best regards.