@FrancisD Hi, it is only allowed to access the router LAN IP as it needs to obtain an IP address and access the internet service. Best regards.

@albgen Hi, did you manually set a static IP address or via Address Reservation on the Deco? If it were a manually-configured IP, is it out of the DHCP range? Can I also have the firmware version of...

@ARGamingPK1 Hi, nice to see you again. I notice you have updated to the latest 1.8.0. Did the issue start after the 1.8.0 upgrade? Apart from the mobile phone and tablet, how about other mobile...

@gOp1 Thanks for the update. Can you record a video clip for me? (If the Video is too large, you can post it as a YouTube private link) Have you tried to update via the web UI:...

@GeertDM Hi, is the satellite Deco XE75 pro connected to the main Deco directly via an Ethernet cable? Or are they connected via a switch or reserved Ethernet wall jackets? For your current...

@J_Dale Hi, welcome to the community. Can I have the firmware version of your Deco XE75 Pro? How about the LED light on the Deco, solid green or red? Would there be any error message during the...