@DuncanS Hi, can you detect the default WiFi of this Deco AX1500 on your mobile phone? Have you tried to manually add this unit on the Deco APP, such as: How to add an additional unit to your Deco...

@asifddlks HI, it is suggested to use the original power adapter. Insufficient power supply may lead to network instability. Best regards.

@MDUK Hi, The Ethernet cable from Deco M4 can't provide power. you might need a PoE adapter. such as TL-POE160S https://community.tp-link.com/en/home/forum/topic/660398 Thank you very much. Best...

@Kimberley_j87 Hi, I didn't find a model of "Deco BE6500". There are Archer BE6500 and Archer BE400. Or would it be Deco BE65, Deco BE63, or BE11000? Is the LED on the Deco still solid green? If yes,...

@Awnuhc Hi, thanks for the update. It is likely to be. Can you consistently reproduce this issue with your iPad? Do you know about the OS and model of the iPad? By the way, apart from the iPad, do...

@SteWa Hi, thank you very much for the feedback. Before using Deco Mesh, have you ever tested with other WiFi systems? I didn't have any other suggestions, but if you can consistently reproduce this...