@Flagster Hi, thanks for the feedback. I didn't have any other suggestions and would like to forward your case to the senior engineers for further help. Please check whether you can receive my email...

@Danu2000 Hi, can I have your Deco App version? The latest version for IOS is 3.9.115. Please try to reboot the Deco M9 Plus system on the web UI once. Then kill the Deco App and start it again. If...

@ImtiazAli Thank you very much for the update. Can I also have a screenshot of the welcome screen? "The welcome screen of the app ("Deco" text is almost unreadable)" Did you set the phone to Dark...

@ARGamingPK1 Hi, thank you very much for your time and patience. Did you constantly run into this issue? or if the case was forwarded to the senior engineer later, can you reproduce this issue in a...

@araposo8 Hi, did you use the original power adapter for the Deco BE65 Pro? Can I have the current firmware version of the BE65 Pro? Was the laptop connected via an Ethernet cable to the "solid...

@allesclar Hi, welcome to the community. I didn't find any support ticket under the current email ID. Did you submit the ticket via another email, or can I have the ticket ID? Is the network topology...