@Philip_VL Hi, thank you very much for the feedback. Did you set Deco X50-5G into "Wireless router" mode, then enable "4G/5G Backup"? May I know your SIM card carrier? Can I get a screenshot of the...

@keith672885 Hi, can I have the current Deco APP version, 3.9.50 for IOS or 3.9.42 for Android? By the way, what is the model number of your Deco as well as its current firmware version, such as Deco...

@Hispanico Hi, if the current Deco X50 is V1, it is recommended to add one more Deco X50_V1 as a satellite unit. Best regards.

@Sandeep-Singh Hi, thank you for the message. Can I have the current firmware version of your Deco X50-5G? If you haven't tried the 1.2.1 version here, it is suggested to update to this version...

This Article Applies to: Deco 4G/5G routers When you go to Deco APP>More>Internet, at the bottom of the Internet status, you might find an extra option "Additional Information". After clicking it,...

@naderm Hi, thanks for the update. May I know how long you have had this unit? Did the issue start recently? There was a beta firmware for Deco X20_V3, and if you want to test this version, you can...