@Marshy73 Hi, You can hold the reset pinhole at the bottom for 1s to factory reset Deco. When the LED turns to flashing blue, you could set it up again on the Deco APP....

@Mali2212 Hi, Thank you very much for the feedback. I think it might be due to the current firmware 1.2.11 of your Deco M9 Plus. It is suggested to refer to this link to update M9 plus to the latest...

@Fawwaz_Ijlal_M Hi, Thanks for the feedback. It should work without the network switch. How about the main Wi-Fi network? Would the devices be able to connect to the main network of the satellite...

@Johnny-Boy72 Hi, the following devices could be wired via Ethernet cables together. (It would be much better if the satellite Deco is connected directly to the main Deco, bypassing the switch) Thank...

@GilbertoPerez Hi, Have you set any parental control profiles for the Apple devices? Please also refer to this link to set the IPV4 DNS server to 8.8.8.8/8.8.4.4 to see whether it helped or not: How...

@afazio Hi, Thank you very much for the feedback. Please install the beta firmware here for Deco X50_V1.2 to see whether it helped: Satellite Deco Units Work Well but Display Offline on the Deco APP...