@TheSamuel Hi, welcome to the community. Could you please refer to this link to see whether this Deco could get into firmware recovery mode: How to use firmware recovery if the Deco become brick Wait...

@touvex Hi, welcome to the community. Was the NAS configured with any static IP settings? The Ethernet port on x50-5g can be able to connect to a switch, and then other wired devices. Wait for your...

@lpt100 @nbuyer Hi, Thank you very much for the feedback. You are welcome to ask for help in the Community first next time Can you guys leave me a message with the MAC address on the main Deco? From...

@imdgp Update: There was a temporary outage of the HomeShield service yesterday. The issue should be fixed now. Please check again to see if the service can now be activated properly. Thank you! Best...

@ajinittt Hi, please refer to this post to see whether it helped: Can’t Setup 5GHz Mobile Hotspot via the Wireless Adapter Best regards.

@Chris_60 Hi, Have you ever changed the password of the old owner's email ID before? -If you are using the old owner ID and the password you remember, can you log into the Deco APP?(which could be...