According to my Tapo app all my tapo products, cameras, hubs and smart plug are offline. But they are still working in regards too the cameras are picking up motion, records the event (that ia m able

I have a tap c500 which freezes a lot. When i try to view and pan the camera there is a 5 - 10 second delay. It also stops communicating completely at times and i have to switch camera off/on again. A