AP500 web interface problem
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AP500 web interface problem
Model :
Hardware Version :
Firmware Version :
ISP :
Randomly when using the web interface in the AP500, w/ the latest released firmware and the latest beta firmware, i have a problem where the unit stops responding. it stops responding to ping and i must reset the unit w/ the power button. happens in chrome and firefox. i have the multi-ssid mode enabled and multiple vlans. this makes the unit unuseable. is this a known issue ? is there a fix planned ?
[EDIT]
The problem was not with the web interface hanging. When accessing the multi-ssid mode settings - eg enabling/disabling one of the vlans/ssids, saving changes, etc - the device would lose its gateway or routing config. i was accessing the device from a system on a different vlan than the ap500, so when the gateway/routing got lost it seemed like the web interface was not responding. i changed to another system on the same vlan as the ap500 and the web interface was up and i could ping it. when i used the diagnostics to ping from the ap500 out, i could ping other devices on the same vlan but i could not ping devices not on the same vlan. tplink support gave me a fix for this as noted below.
Hardware Version :
Firmware Version :
ISP :
Randomly when using the web interface in the AP500, w/ the latest released firmware and the latest beta firmware, i have a problem where the unit stops responding. it stops responding to ping and i must reset the unit w/ the power button. happens in chrome and firefox. i have the multi-ssid mode enabled and multiple vlans. this makes the unit unuseable. is this a known issue ? is there a fix planned ?
[EDIT]
The problem was not with the web interface hanging. When accessing the multi-ssid mode settings - eg enabling/disabling one of the vlans/ssids, saving changes, etc - the device would lose its gateway or routing config. i was accessing the device from a system on a different vlan than the ap500, so when the gateway/routing got lost it seemed like the web interface was not responding. i changed to another system on the same vlan as the ap500 and the web interface was up and i could ping it. when i used the diagnostics to ping from the ap500 out, i could ping other devices on the same vlan but i could not ping devices not on the same vlan. tplink support gave me a fix for this as noted below.
