Customer service black hole

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Customer service black hole

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Re:Customer service black hole
2020-06-21 19:00:39

@olphart 

well, June 2020, still the same problem exists with poor customer service.  Will not go into details, saving my sanity at this point, and not getting the service for a faulty device which did not last even a year, and taking forever for them to "process" it.  Not really expecting much from the refurbished replacement, should I ever get it.

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Re:Customer service black hole
2020-08-29 18:09:51

@ken1943 

Remember those "you're getting a Dell dude" commercials?  In our IT department we viewed that remark as a curse.  I dealt with Dell customer service a few times and then vowed "never again."  Luckily as the most senior tech in the department I could always shove that task off on someone less senior.

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