Hi Tony, Carl et al
Perhaps you could take a moment and introduce yourselves. It is only recently that users identified as representing Tp-Link have begun participating in their own forum.
Are you employees of Tp-Link or do you work for a company subcontracted to interact on the forum?
What is your training/experience in troubleshooting router and other communication equipment? Specifically what training has Tp-Link provided to you?
What country do you work from?
Thanks. I'm sure many participants are interesting in learning more about those who are addressing their concerns.