My phone keeps disconnecting from the network with a message "authentication error".
My phone keeps disconnecting from the network with a message "authentication error".
My phone keeps disconnecting from the network with a message "authentication error".
2019-02-10 23:05:08

My phone keeps disconnecting from the network with a message "authentication error". I then have to disable and then re-enable wifi on my phone for it to reconnect. It disconnects randomly - no rhyme or reason. Distance relative to an access point doesn't seem to matter. I called tech support and they couldn't give me an answer. They told me to call my phone provider. That is a terrible answer. I don't have this issue with any other wifi network. Any help would be apprectiated. 

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#1
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3 Replies
Re:My phone keeps disconnecting from the network with a message "authentication error".
2019-02-11 20:45:23

@heams If other smart phones were getting the same error then that would likely point to the Deco. However, if your device is the only one that causes the issue, that is likely why you were told to contact the phone manufactuer as the issue you mentioned is mentioned by other people not using a Deco.

 

With respect to the Deco, you can do a complete factory default, but beyond that is likey an issue with the phone, could be possibly be from a recent update.

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#2
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Re:Re:My phone keeps disconnecting from the network with a message "authentication error".
2019-02-11 21:50:44

Tony, I appreciate your reply, however, since the new Deco network is the only one this phone has ever lost connection with, including the last one I had in the house, I can't believe it's a problem with the phone. That makes zero sense to me. The variable is the TP Link Deco network.

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Re:Re:Re:My phone keeps disconnecting from the network with a message "authentication error".
2019-02-13 00:22:01

@heams Here is what you can probably try from the router end. Change the wireless password for the Deco. Forget the Wi-Fi network on the problem device, and then reconnect back to it.

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#4
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