Issues using a TP-Link Range Extender with Spectrum Internet services

Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 01:48:55

@behrensr 

 

I'm intrested in what they had you do as well.  Please share what was done and if the support you worked with was TP-Link or Specturm

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#12
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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 01:51:44

@SBBradford 

 

 

I understand, i was simply offering possible solutions.  What was determined was that this was a specific issue caused by the firmware of the rotuer which is out of our control and puts us at the mercy of Spectrum and their team releasing new firmware.  

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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 02:36:29

@Carl Carl, it was tp-link customer service support from Asia they connected to teamviewer.

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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 03:00:39
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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 19:12:33

@behrensr 

 

Thank you.  What you described in your post above was the work around that they have come up with.  We just enageged with the R and D team to confrim this.  I do want to be clear that this is not a fix by any means,  This is simply a work around to use that can resolve the issue unitl Spectrum updates the Firmware that is actually causing the problem.  

 

For a more graphical representation this is what was explained to us:

 

  1. Disable the DHCP Server of the Spectrum router

  1. Set RE450 to static IP address in the same subnet of the router
  2. Enable the DHCPS of RE450 and change the gateway and DNS settings of DHCPS, the gateway and DNS MUST be routers LAN IP address.

 

 

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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-12 22:44:31

@behrensr  I am very interested!  Please tell me what settings fixed the issue. 

Thank you.

 

Tony Neece

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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-13 01:42:12
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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-13 01:42:46

@Carl Thanks!!

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Re:Issues using a TP-Link Range Extender with Spectrum Internet services
2019-12-13 01:44:36

@bui got it! Thanks!!

 

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