Can't set a password on the 5ghz extended network

Can't set a password on the 5ghz extended network
Can't set a password on the 5ghz extended network
2019-06-05 23:02:13
Model: RE580D
Hardware Version: V1
Firmware Version:

I have configured this device several times. It allows me to put a password on the 2.4 ghz extended network, but does not allow me to put a password on the 5ghz side. 

What am I missing? 

 

Thanks!

 

Jack

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6 Replies
Re:Can't set a password on the 5ghz extended network
2019-06-06 17:54:25

Jack,

 

Does your router support 5GHz?  If so there should be no reason why during the quick setup that the 5GHz does not allow you to connect and set a password. 

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Re:Re:Can't set a password on the 5ghz extended network
2019-06-06 20:38:03

Carl wrote

Jack,

 

Does your router support 5GHz?  If so there should be no reason why during the quick setup that the 5GHz does not allow you to connect and set a password. 

 

Yes, it does. When I go through the config, it sets up the 5ghz side, and I can connect to it. It just doesn't let me assign a password to it. It's even listed as an Unsecured Network. 

 

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Re:Re:Re:Can't set a password on the 5ghz extended network
2019-06-06 23:21:58

@kazeej 

 

 

That would be why.   Regardless if you change the SSID to something unique the password would still be the same as your host network.  Since the host network does not have a password, you cannot assign a password to the extended network. 

 

 

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Re:Re:Re:Re:Can't set a password on the 5ghz extended network
2019-06-07 01:25:40 - last edited 2019-06-07 01:28:54

Carl wrote

@kazeej 

 

 

That would be why.   Regardless if you change the SSID to something unique the password would still be the same as your host network.  Since the host network does not have a password, you cannot assign a password to the extended network. 

 

 

The host network does have a password on both the 2.4 and 5 ghz. I have set up the extender with different SSIDs and matching SSIDs. Each time, I can set a password for the 2.4, but not the 5. And every time, the 5ghz shows up as an unsecured network. 

If I log into my hostr 5ghz, I have to enter a password. 

 

I'm not a network guy, so I apologize, but what am I missing? 

 

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Re:Re:Re:Re:Re:Can't set a password on the 5ghz extended network
2019-06-07 21:56:50

@kazeej 

 

No worries you explained it very well. That is very unusal really the only way a network should come up as unsecured is if the host network is unsecured. One thing to try is to select another network and see if it comes up as a secured network and request a password.  If so we would just ask to log into your router and make sure the hot network does have a password.  You can change the password on that network as well.  If that fails then our next action would be to start a replacement process (if still in warranty)

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Re:Re:Re:Re:Re:Re:Can't set a password on the 5ghz extended network
2019-06-15 13:32:33

Carl wrote

@kazeej 

 

No worries you explained it very well. That is very unusal really the only way a network should come up as unsecured is if the host network is unsecured. One thing to try is to select another network and see if it comes up as a secured network and request a password.  If so we would just ask to log into your router and make sure the hot network does have a password.  You can change the password on that network as well.  If that fails then our next action would be to start a replacement process (if still in warranty)

 

 

I tried setting it up using WPS, and it works very well. I don't know why the other way didn't work, probably a PBCAK issue. :o)

Thanks for your help.

 

 

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