Parent control problems for the last 10 days

Parent control problems for the last 10 days
Parent control problems for the last 10 days
2019-06-27 21:13:30
Model: Deco M5
Hardware Version:
Firmware Version:

I have parental controls setup for my teen niece and my 7 year old daughter.  For about the last 10 days, the time limits have stopped working and I have no insights anymore.

 

Any ideas?

 

Thanks,

 

David

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#1
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7 Reply
Re:Parent control problems for the last 10 days
2019-06-27 23:13:16

@Fistacuffs 

 

Create a new parental control profile, and move the device over to the new one or place another device on the new profile (not the phone with the Deco app) to see if the time limit and insights work.

 

If it does work, move the devices over and delete the old profile. 

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#2
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Re:Re:Parent control problems for the last 10 days
2019-06-27 23:18:26

Hey Tony,

 

I actually tried that earlier today.  I removed the profiles, made new ones, added the devices.  It still has no insights and no time used, the devices are being used and moving data.

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#3
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Re:Parent control problems for the last 10 days
2019-06-27 23:34:11

@Fistacuffs 

 

Just reset the main unit, leave the satallite units alone.

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#4
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Re:Re:Parent control problems for the last 10 days
2019-06-27 23:36:29

Do you mean reset to defaults using the button or reboot ( power cycle )?  I have power cycled the main unit a few times now.

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#5
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Re:Parent control problems for the last 10 days
2019-06-28 00:03:53

@Fistacuffs 

 

Power cycling is what I was thinking. If neither seemed to work then go with the factory resetting.

 

If that still does not work, send a email to: ussupportteam@tp-link.com

 

We can follow up from there.

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#6
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Re:Re:Parent control problems for the last 10 days
2019-07-05 20:36:35

I was able to figure it out.  My IP address was being DDOS'd, so I had to block ntp traffic to slow down the attack.  That seems to have broke parental controls on the deco.  After unblocking ntp all is working.

 

Thanks,

 

David

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#7
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Re:Re:Parent control problems for the last 10 days
2021-08-22 15:24:02

@Fistacuffs hi! I seem to have lost insight under parental control for a few days now. I cant see what my kids have been browsing now🙁 how do i get it back?

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#8
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