@Daran 

For remote access through tether you need to make sure that both tether and the router are linked to the same TP-Link ID.  Can you confrim this?

Thanks for getting back to me , yes both are linked to the same account but at the moment when I try to log into the cloud via my routers web interface it says unable to connect to the cloud server . It just stopped working overnight . I’ve attached a photo .

@Daran 

Its possible there was a issue with the cloud server.  To check we would recomend signing out of the cloud server on both tether and the router then logging back in and seeing if communication is restored.  If not please let us know 

Hi ,

i have logged out of the cloud on teather but It won’t let me log in on the router to log out ! Still the same 

The problem I’m having is that the C9 won’t log back into the cloud , just says it can’t connect to the server every time I try . Is there a problem with the servers perhaps ? 

@Daran 

I just want to be clear did you try to log into the router via its UI, and not tether and unlink and relink it to your cloud?  You mentioned the Tether but i didn't see if you did it with the router was well.

Yes I did it on the router UI as well . After looking into this problem I have managed to solve it . For some reason the router had lost sync with the time servers and was showing a date and time 21 years in the past (no idea how this hapend) I reset the time and synced with the NPT servers again and now Tether works remotely again .

hope this helps if someone else suffers with the same problem . Also I’d like to thank Carl for his time .

Daran.