samsung s8 and now s10 occasional no internet

Re:samsung s8 and now s10 occasional no internet
2019-09-27 15:58:30

@rookie7799 

 

Thank you for the information. The M5 has the browser login, but the M9 does not yet.

 

In any case, we will look into this for you to see what we could find.

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Re:samsung s8 and now s10 occasional no internet
2019-09-30 18:00:26

@rookie7799 

 

When the phones start to have the error mentioned, do they have and IP address?

 

Please also install iNetTools, select "DNS Lookup", put www.google.com and grab a screenshot of the result.

 

In the same app select trace router, put www.google.com, and rab a screenshot of the results.

 

You can direct message the screenshots or send an email to: ussupportteam@tp-link.com let me know which was done.

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Re:samsung s8 and now s10 occasional no internet
2019-09-30 18:06:22

@Tony inettools is not available for Android.

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Re:samsung s8 and now s10 occasional no internet
2019-09-30 21:19:28

@rookie7799 

 

Grab "Network Analyzer" https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an&hl=en_US

 

DNS and Route is what would be used.

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Re:samsung s8 and now s10 occasional no internet
2019-10-07 16:42:15

@Tony 

 

None of those work at all when I get those connection issues, see screenshots.

 

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Re:samsung s8 and now s10 occasional no internet
2019-10-11 15:17:51

@rookie7799 

 

Please check your direct messages.

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Re:samsung s8 and now s10 occasional no internet
2019-10-23 23:31:14

@rookie7799 Did u ever find a fix to your occasional no internet?

rookie7799 wrote

My brand new samsung s10 keeps getting "no internet available". Shutting wifi on and off resolves the issue but that is not what I expect from two brand new items (deco and s10).

 

Both 5g and 2g are on.

Latest firmware.

Deco m9 plus + deco m5

 

Any suggestions?

 

Did u ever find a fix for this?

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