KC120 Notification setting “Operation Failed”

KC120 Notification setting “Operation Failed”
KC120 Notification setting “Operation Failed”
2019-09-01 01:52:52
Model: KC120
Hardware Version:
Firmware Version:

Purchased a KC120 KASA HOME camera today. Once installed, push notifications on my iPhone will not work. When I go to setting in the KASA app for notifications I get an error of “Operation Failed. Please try again later.” My notification settings on my iPhone are allowed. I have tried to reset the camera, app, and made sure they are both updated. I need help tonight!!!!

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Re:KC120 Notification setting “Operation Failed”
2019-09-03 21:58:06

@Kayleealyssaa 

 

 

First step is to check if you can access the camera's live feed.  You will want to try to access it both locally on the same network and remotely.  This is to ensure cloud functionality is working.  If it is then try to add the notification settings locally, if you are not already.  Lastly try to add the settings manually rather then in the setup.  Once camera is configured access its live feed then click on settings.  Then click on Notifications and ensure the toggle is set.  

 

Last thing to check would be Activity zones.  Notifications are only triggered in the activity zone (if setup)  If they are make sure the movement testing is in these zones, and with in the threshold.  For instance if you set the threshold at 5 seconds, motion will have to be longer than 5 seconds before recording or a notfication are triggered.  

 

 

Hope this helps

 

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