Unable to connect additional powerline adapter

Unable to connect additional powerline adapter
Unable to connect additional powerline adapter
2019-10-02 00:21:47
Hardware Version: V2
Firmware Version: 3.2.4_702002_160902_901

Hello -

 

I have a TL-PA7020-KIT and I am attempting to add a single TL-PA7020 which I puchased off EBay.  Same model, same HW version of my Kit.  I am not able to verify Firmware version.  I downloaded the TP-Link Utility and see my existing Kit network.  When I add device and enter the Powerline Key (listed as Password on the unit), I continually recieve an error message "Unable to add device".  Can you please help as I don't understand why its not adding the device to my Powerline network.  Thanks!

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#1
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6 Replies
Re:Unable to connect additional powerline adapter
2019-10-02 18:16:27

@MBP 

 

 

You would need to make sure the unit is plugged in and powering up.  That should be a given but we have had it happen in the past so we want to make sure.  Next it has to be connected in an outlet that is on the same electircal panel.  Different circuits in the panel are fine but it has to be the same panel.  PLC does not work accross panels.  If that all checks out.  Plug it in and hold the Pair button for 30 seconds, then try the process you are using to add the device.  If that still fails that unit may be defective.  

 

Since it was bought on eBay you would need to have bought it from our official store or NewEgg to get a warranty replacement.  

 

 

Best Regards 

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Re:Unable to connect additional powerline adapter
2019-10-03 02:23:14

@Carl 

 

Thank you for your response.  Made sure the unit powered up, even connected an ethernet cable to the unit and it registered as the ethernet symbol lit up.  Definitely on the same electrical panel as this is a single dwelling house.  Different rooms, but same panel.

 

I took your advice of holding the Pair button for 30 seconds and still unable to connect the device to my network using the utility.  If there is nothing else you suggest, I fear this unit is defective.  The only reason I bought this unit from EBay (besides price) was that it was being sold as a single unit and that is all I need.  Am I able to purchase a single TL-PA7020 unit from TP-Link or NewEgg?

 

Thanks!

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Re:Unable to connect additional powerline adapter
2019-10-03 15:18:13

@Carl 

 

Also, I confirmed with the seller that the unit was working before he sold it.  Being that the unit was used in his own Powerline network, is there a conflict with joining that unit to my network?  Does holding down the Pair button for 30 seconds erase the previous network connection?

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Re:Unable to connect additional powerline adapter
2019-10-03 16:56:51

@MBP 

 

Pressing and holding the pair button for 15 seconds would default the adapter back to factory settings. It always best to hold the button longer to ensure the rest went through.

 

Unfortuatnely, the powerline adatpers are not sold individually, and only in kits.

 

You could continue to try other outlets, but to pair you press the pair button for 1 second, then press the pair button on another powerline device (https://www.tp-link.com/us/support/faq/1081/).

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Re:Unable to connect additional powerline adapter
2019-10-03 20:48:16

@Tony 

 

Thank you for your response Tony.  I will try other outlets throughout the house (so far I have tried 3).  And will try combination of using Pair button and the Powerline Utility.  Hopefully something will work and allow me to add the unit to my network.

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Re:Unable to connect additional powerline adapter
2019-10-04 22:14:39

@MBP 

 

There have been some users who have actually placed the adatper upside down so the Ethernet port is facing upwards. At this point, might be worth testing at least in the same room rather then running around your household.

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#7
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