Unable to transfer to new service provider

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Unable to transfer to new service provider

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Unable to transfer to new service provider
Unable to transfer to new service provider
2019-10-19 20:29:46
Model: TC-W7960  
Hardware Version:
Firmware Version:

I have a TP-Link TC-W7960 Cable Modem Router which used to be on an Xfinity network.  I have moved, and my service is now provided by Spectrum.

 

The router, for some reason, will not recognize internet via Spectrum, and I have not managed to puzzle out what the problem may be.

 

It boots fine, and puts out a great WiFi signal, but does not "see" the internet. 

 

Has anyone encountered this problem - and managed to solve what appears to be a network-related disconnect?

 

Peter P

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Re:Unable to transfer to new service provider
2019-10-20 13:28:16

@PeterP 

 

Have you contacted Spectrum? I've got Spectrum and before I can even use a modem that they provide as a tech exchanges it for the same model due to a malfunction they have to issue some commands to condition the modem to work. This is quite normal. See https://www.spectrum.net/support/internet/activating-new-modem-b?redirected=truehttps://www.spectrum.net/support/internet/activating-new-modem-b?redirected=true please.

 

Spectrum also had a list of preferred devices you can attach to the signal. Signal,

 

If you have 100Mbps service, that TP-Link Modem Router is approved for use, see https://www.spectrum.net/support/internet/compliant-modems-charter-network/, but you still have to provide Specturm with the MAC address to have it work.

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