No internet, Secured with Archer C9 but works fine on Archer C7

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No internet, Secured with Archer C9 but works fine on Archer C7

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No internet, Secured with Archer C9 but works fine on Archer C7
No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-09 15:20:25

Hi there!

 

I have one computer on my Archer C9 v5 network that gives me a Secured no internet problem on the WiFi connection. I have tested the network/computer by hooking up an Archer C7 and it works fine.

 

What might be different about these two routers that would cause this problem on one but not the other?

 

Thanks!

 

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#1
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14 Reply
Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-11 16:49:19

@LukeD 

 

If you are connecting over Wi-Fi forget the Archer C9 network, and reconnect so the router prompts for the wireless password. 

 

Another thing you can try is to connect a Ethernet cable to see if the LAN connection works with the C9.

 

Check the Wi-Fi adapter settings as well, make sure the IPV4 is set to obtain the IP automatically and does not have a static IP address.

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#2
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-12 18:18:12

Hey @LukeD 

 

I recently experienced an issue with wireless clients connecting to WAN, while wired clients could access it without problems. I have posted a fix for my specific issue here: https://community.tp-link.com/us/home/forum/topic/176060?page=1

 

It could be useful for you too.

 

Best regards,

kurgom86

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#3
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-15 12:53:51

Yes, I have tried forgetting the network and re-connecting. That doesn't help. Yes, plugging in with a cable works fine.

 

Here are some other symptoms:

  1. Secured no internet showing, but I can browse the internet ok.
  2. Outlook can't sync with gmail servers

 

Other steps I've taken:

  1. Reset the Network and re-connect
  2. Tried with Archer C7 -- everything works fine with C7
  3. Changing the station ID and password
  4. Disabled firewalls
  5. Disabled family internet filtering

 

Nothing seems to work.

 

What else should I try?

 

Thanks!

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#4
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-15 13:05:46

@LukeD 

 

Try bridging the Ethernet to Wireless:

 

 

Let us know if that works.

 

Best,

kurgom86

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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-15 17:05:15

@LukeD 

 

In going back you mentioned one computer so you are not seeing this on other computers correct?

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#6
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-16 12:12:07

 

@Tony There are two laptops in my network have have this issue.

 

@kurgom86 I'll give that bridging idea a try. But I don't have anything special setup here, I'm just a simple home network. So Im not sure why I'd need to do advanced setup changes. Thanks!

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#7
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-21 18:49:06

@LukeD 

 

One thing I forgot to mention was specifying the WAN DNS servers for the C9.

 

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#8
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-22 20:21:24

@Tony I changed the DNS settings (used opendns) and so far so good. I'll give it a few days and report back Thanks!

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#9
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2019-11-22 21:00:48

@Tony I take my last post back...still getting No Internet Secured on both computers. It gave me 1 hour of Connected, Secured. 

 

Same issues....Secured, No internet

I can browse in Chrome

Outlook won't connect to IMAP servers

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#10
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Re:No internet, Secured with Archer C9 but works fine on Archer C7
2020-03-18 13:29:58

@LukeD 

 

Any solution to this, I have the same issue on Archer C9 router V1 3.17.1 Build 20180125 Rel.56387n ?

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#11
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