Cannot connect new HS103 V2 Smart Plug Lite to Wifi

Cannot connect new HS103 V2 Smart Plug Lite to Wifi
Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-09 23:43:02
Model: HS103
Hardware Version:
Firmware Version: V2

Just purchased two HS103 Smart Plug Lite from Amazon.  Took them out today, I've followed all the rules for installation (ensuring 2.4Ghz, downloaded the Kasa app, tried to Add Device, manually selected the Kasa Plug wifi network (TP-LINK_Smart Plug_xxxx) from my wifi settings on my iPhone, went back to the Kasa app, but it literally just sits there on the "Connect to Wifi" page, where it tells me to connect my iPhone to my Wifi network to continue setup.  I've tried resetting the Smart Plug, resetting my router, tried both of the plugs I bought, and NOTHING works, I literally cannot go any further with the setup process.  My phone sees the Wifi network the plug is putting out, but the app doesn't seem to register it.  Has anyone else had this problem or know how to fix?  Thanks is advance.

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16 Replies
Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-10 17:47:29

@jcozn2 

 

Put your iPhone in airplane mode, then turn on WiFi, try the install.

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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-10 18:08:35

@B.Will thanks for the input, I was thinking along the same lines and tried that, figured that would stop my phone from connecting to Cell signal, but even Airplane mode wouldn't work. I've contacted TPLink customer service to try to figure out what the heck is going on. 

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#3
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-10 18:22:12

@jcozn2 

 

Your Welcome. I have read that after iPhone update, people having this problem, and airplane mode fixed it.

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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-11 16:57:10

@jcozn2 

 

Today or this week should have a relase for the Kasa iOS to help address Apple onboarding issues.

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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-23 21:04:33

@jcozn2 

I'm having the same problem. Went through set up several times and it will never connect. Tried the airplane mode suggestion and still not working. 

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#6
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-11-24 20:19:01 - last edited 2019-11-24 20:20:12

@jcozn2  I had a similar issue with some of my plugs. I used both an iPhone/iPad and no success. Then I used my son's android phone and bingo, he connected 4 of them in less time than I connected 1 with my iPhone. I'm not sayig this is the same as your issue, but the app/phone could be your offending variable (sometimes).

 

Aslo, sometimes during the install, I get a notification from my Echo Dot that it has detected the new plug, even though Casa has not finished setting up yet ... go figure!

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#7
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-01 19:25:51

@sgj 

Having the same issues as described above.  Tried in airplane mode on Android and iOS.  Gets stuck on "Obtaining IP address" and never connects to the router. Any other next step suggestions before I return them?

I'm using an Asus Blue Cave router with the newst firmware.  Also, my Android and iOS are the most recent versions (I have a Pixel 3a and iPhone 7).

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#8
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-02 01:00:18

Same issue.  Tried the set up.on 2 Android phones and an iPad.  Itnisnun able to connect to WiFi.  Reset plug a couple times but still no luck.  

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#9
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-07 05:05:23
On android and having the same issue with four brand new HS103 v2 smart plugs. Tried two different phones with all four devices and none were successful. Tried factory resets, a power cycle of the router, and reinstall of the kasa smart app. Currently have two HS103 v1 and three HS100 plugs that have worked fine all year that were added the same way with no problems.
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#11
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Re:Cannot connect new HS103 V2 Smart Plug Lite to Wifi
2019-12-13 06:28:42

Model: HS103P2

Having same issue - setup stuck on connecting to wifi step.

Reset plug/airplane mode doesn't help

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#12
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