Archer AX1500 clients all prefer 2.4 GHz band while using Smart Connect
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I purchased and installed the AX1500 a couple of weeks ago. I utilized the simple setup method via the app and it seemed to make sense to enable Smart Connect, which I did. I typically have 8-10 clients connected at once. The issue I've been noticing is that clients rarely, if ever, are utilizing the 5 GHz band. They all just consistently sit on the 2.4 GHz band. This includes clients that are in the same room as the router, less than 15 feet away, with no obstructions.
Any suggestions? Are there any additional band steering settings I should play with? I like the idea of Smart Connect juggling connections between the band providing the fastest speed, but it seems to defeat the purpose if it's always only utilizing the one band.
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Same here, almost everything steers and stays on 2.4ghz
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I just purchased an Archer AX6000 to replace my aging Archer C5400 and I'm having the exactly same problem.
I have 26 devices connect, out of those 16 are 5 GHz capable and only 2 connect to the 5 GHz if smart connect is turned on. I've tried to enable only 5 GHz on the network card and it won't connect. However, when I connect to the old C5400 all devices connect normaly to 5 GHZ, even with smart connect turned on.
I think I'll just return the router as a firmware update is unlike to happen soon.
BTW, out of 16 devices, 6 are AX capable, and they are all sitting on 2.4 GHz. Bummer.
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I had a opposite issue. My devices won't switch to 2.4Ghz when 5Ghz is out of range. The only way is to separate the SSID but that will make most of my device stay at 2.4Ghz band. Anyone facing this?
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Same Issue here with Archer AX10. Smart Connect seems a drawback. Devices that are in the same room are assigned to 2.4 Ghz instead of 5 Ghz, so I really dont understand the point. I wish they release a firmware update soon to fix this bug.
@AlexxP I believe its because as mentioned before the device is assigned a band for 24hours, meaning it wont switch from 5 to 2.4 unless that times passes, its absurd.
Overall, Smart Connect only is useful if devices dont move after connecting to the Router, its not dynamic.
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Same issue over here, I bought this router to replace the ISP router and just leave in bridge mode. Now all my devices are sitting on the 2.4ghz band.
Any news from the developing team to make this feature useful at all?
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@pqbrown Same issue for me. I've resorted to rebooting the router every morning, which is a pain.
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@pghpt you should be able to schedule a reboot to happen automatically at the same time every day. Just go to System > Reboot in the Advanced settings.
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I have the same problem. My devices always switch to 2.4GHz connection. Any solution?
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I got same problem. And as i can see it takes more then 6 months to fix IT so we can forgot they will do something. Routers sold so why they should care :)
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I have the same problem. most of my devices always switch to 2.4GHz connection even though they support 5ghz
Firmware: 1.0.8 Build 20200706 Rel. 7658(5553)
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