Smart bulb not adding since Nov19

Smart bulb not adding since Nov19
Smart bulb not adding since Nov19
2019-11-23 08:12:01
Model: LB130
Hardware Version: V1
Firmware Version: 1.0

Hi. Since a week ago all 4 of our LB130 bulbs stop responding to the app and won't reconnect to our network. We have:

  • rebooted the modem
  • rebooted the router
  • deleted and reinstalled the apps
  • factory reset the bulbs (5x of on)

 

if it was 1 faulty build I would have replaced it but ALL FOUR bulbs which are only 10 months old!  What happened?  What else can I do or look out for. This is unacceptable. They were working PERFECTLY until a week ago. We did not change any network settings. Only iOS update and Android phones 

 

please advise what else to do

 

thank you

 

candi

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Re:Smart bulb not adding since Nov19
2019-11-25 19:46:58

@Canbasher 

 

May seem trivial but check the wireless password you are entering into Kasa. To verify the wireless password is correct forget on our smart phone and connect to your Wi-Fi, then enter it. Once that has been verified do the install for Kasa and put the same password. 

 

Reinstall the Kasa app if tha thas not been done.

 

If all else fails contact our support team.

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Re:Smart bulb not adding since Nov19
2019-11-27 08:44:12
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