Ax11000 dropping 2.4ghz every other day

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Ax11000 dropping 2.4ghz every other day

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Ax11000 dropping 2.4ghz every other day
Ax11000 dropping 2.4ghz every other day
2019-11-23 15:40:48 - last edited 2019-11-23 15:50:58
Model: Archer AX11000  
Hardware Version:
Firmware Version: Current

Every other day 2.4 wireless drops until the router is restarted.  Everything connects back fine after reboot.  5ghz has no issues.  Using latest firmware.  Any ideas?

 

Using smart connect I cannot specify a channel.  I really dont want to turn that off and have 3 ssid's.

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#1
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124 Reply
Re:Ax11000 dropping 2.4ghz every other day
2019-11-25 19:48:09

@Jerryb 

 

Go into your 2.4Ghz wireless settings, and change the compatibly to b/g/n/ac, so choose the one that does not have ax. Monitor the connection after see if that helps.

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#2
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Re:Ax11000 dropping 2.4ghz every other day
2019-11-28 05:22:43

@Tony I've done that as a test to see how it goes.  However the only way to do this is to disable smart connect and I really want to use that feature.  Same with selecting specific channels... 

I'll report back with an update.

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#3
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Re:Ax11000 dropping 2.4ghz every other day
2019-11-28 15:33:15

Turning off AX didnt work, stayed connected for a couple of hours.  Now I'm specifing channel 1.  See how long this lasts.

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#4
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Re:Ax11000 dropping 2.4ghz every other day
2019-11-28 21:11:59

@Jerryb No luck with that either.

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#5
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Re:Ax11000 dropping 2.4ghz every other day
2019-12-03 23:49:23

@Jerryb 

 

I would get a hold of our support at that point, if modifying the wireless settings do not seem to work

 

Live Chat: link
Phone: link
E-mail: link

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#6
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Re:Ax11000 dropping 2.4ghz every other day
2020-04-25 13:53:12

@Jerryb I had the same issue.  I packed it up and returned it to Amazon for a replacement.  Don't waste your time trying to trobleshoot.  If its past warranty buy another one and put the old one in a box and return it.  Customer service is nonexistant with all of these companies.

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#7
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Re:Ax11000 dropping 2.4ghz every other day
2020-04-25 15:42:53 - last edited 2020-04-25 15:44:28

I'm having the exact same problem.  Started out dropping 2.4 signal occassionally, now it's all the time. Using an app on my phone I can't even see the 2.4 signal unless I reboot the router.  I've tried manually setting the channel, enable/disable smart connect and excluding the ax band as mentioned above. The router seems to completely drop the 2.4 signal and all 2.4 devices stop connecting.  I've tried simply disabling the  2.4 wireless optoin and re-enabling, but it requires a complete reboot. 

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#8
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Re:Ax11000 dropping 2.4ghz every other day
2020-04-25 19:51:42

@shaywood 

I still dont have a fix other than rebooting daily or more.

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#9
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Re:Ax11000 dropping 2.4ghz every other day
2020-04-25 20:58:16

Chatted with tech support.  Only suggestion they had was to rename 2.4 signal and change to 20 only bandwidth. I have 30 devices on my 2.4 wifi and would have to reset everyone if I renamed. Will try 20 bandwidth. 

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#10
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Re:Ax11000 dropping 2.4ghz every other day
2020-04-25 21:56:44

@shaywood. funny you say that, I have a similar amout of 2.4 devices,  wonder if thats too many for it to handle.

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#11
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