Archer AX6000 devices randomly stop receiving pings from other devices on my network
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So I've had this unit since about Black Friday as amazon had an amazng flash sale and I needed a new router. The setup went well and the throughput has been fantastic.
I am having one issue that I can not for the life of me fix. I have the router set to reboot daily becasue of this issue and short of hard resetting the router I can't get the issue to stop for more than 24 hours.
The issue is that certain devices can not communicate with other devices on the network for certain tasks mainly casting to my VIZIO television and in some cases printing to my wireless canon printer (firewalls have been checked and are not blocking connections as this works for about 14-16 hours and then stops). Devices randomly stop replying to pings after seemingly random periods of time on my wireless network and I don't have the AP isolation feature enabled nor ANY of the "HomeCare" features on. I do have ONE ssid shared between the 2.5/5GHz bands with smart connect enabled. I thought maybe the devices were having issues comminication over different radio bands, but that isn't the case. Just tonight I was casting commedy from YouTube to my TV and when it ended I wanted to queue up another show. I couldn't because the TV no longer showed up as a device available for casting from Chrome.
I power cycled the TV (but it was clearly online and able to get to the internet). I also rebooted my laptop with no luck so I tried to ping the TV from my laptop (both the laptop and TV were on the 5GHz band so this should work) no reply from the TV and the requests just timed out.
I figured OK, I guess I need to reboot my router, and that fixed this instantly. Does anyone have any idea why this may be happening? It is driving me bananas because other than this and some issues with DNS resolution failures with IPV6 enabled the router has been pretty solid.
Edit: It may be that devices aren't communicating properly over diffreent bands. When I checked again the laptop was on 2.4GHz and the TV was on 5Ghz. Still SmartConnect is on so shouldn't the router be treating them like one SSID?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
If what is posted is a solution then I have no problem as it could always help other users who are having similar issues.
If the official release date is later then the beta firmware release then yes, it has those fixes. Firmware builds are formatted to be dates so it would be easy to see.
The official firmware hasn't been uploaded in the US site but our EN site shows it has the fixes with the following release notes:
New Features/Enhancement:
1. Added WPA3 feature;
2. Optimize IPv6 function, support more ISP.
Bug Fixed:
1. Fixed the bug that sometimes 2.4G wireless network will also disappear after disabling 5G wireless network and restarting DUT;
2. Fixed the bug that wireless clients can't communicate with each other under certain special environments.
- Copy Link
- Report Inappropriate Content
It looks like TP-Link just posetd the latest Firmware for August and it says it includes the fix I got from them in July. I'll intsall it tonight and make sure but I believe the release firmware should help everyone on this thread with the issue.
| Archer AX6000(US)_V1_200714 | ||
|---|---|---|
| Published Date: 2020-08-10 | Language: Multi-language | File Size: 40.73 MB |
|
- Copy Link
- Report Inappropriate Content
@pdamasco I have the same problem - has anyone found a solution? My wifi printers keep disappearing... :-(
- Copy Link
- Report Inappropriate Content
@Shadowfax Are you running the Firmware released in August? The issue has already been resolved by TP-link's firmware engineers. I haven't had any issues since they patched it.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Is anyone still having this problem?
I bought the AX6000 about a month ago to upgrade to a quality router since all the reviews I could find were great. Everything has been great except this problem where a random device every couple of days gets denied access to the network. I have been in and out of all my settings trying to figure this out but it just happened again tonight. The fix tonight was to manually set the network information like my network IP, subnet and allocated IP. After that i connected. This problem seems pretty closely related to this post and it seems some of you have had some luck. I'm curious if this is still a problem for anyone else or is this really fixed in the 1 version posted above? I have the latest version of firmware (v1.1.1 Build 20200714)
- Copy Link
- Report Inappropriate Content
This was supposedly fixed back in August of 2020. Did you try any of the firmware versions from 2021?
I still have issues related to IPv6 dropouts to the modem/isp not to individual devices. That said I just upgraded to gigabit service and I am not getting clear answers from the ISP why the IPv6 service may be having problems and they won't say anything other than use automatic...
It is COX in Virginia.
The ping issue over 2.4 and 5GHz has been solved 100% for me since the beta bios was released last year.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 6440
Replies: 28
Voters 0
No one has voted for it yet.